As you well know, on Tuesdays we like to share stories that demonstrate how much we care for our customers and the lengths we go to ensuring that they drive away satisfied. This is part of our Real People Matter column. Normally, we like to add context to our featured testimonial, but today we have a review that stands on its own.
Our Service Manager at Leith BMW, Kelly Barbour, received this email several weeks ago from Ed Turlington, a grateful customer.
Kelly:
I visited your dealership this a.m. with a minor service issue – the replacement of a hood emblem that had fallen off or been removed by someone else.
After purchasing a replacement item from the parts department and being given some material to remove the old emblem, I popped off the old one. Problem was that one of the two plastic pieces on the back of it broke off in the hood.
I then went to see Kris Kauserud and explained the problem. He immediately took the car in the back and the problem was fixed in 5 minutes.
This email is to share this positive experience with Kris and to thank him and your dealership for this effort.
By the way, I bought my current car from Leith in November 2011 and have bought others in the past. Know that I’ll consider your dealership for future purchases.
Thanks,
Ed Turlington
Here we have everything that we could hope for in a customer’s experience. Mr. Turlington was easily able to find the item he needed from our Parts Department, and when he had difficulty fixing his BMW himself, our very own Kris Kauserud was able to quickly perform the repair with no difficulty and no hassle.
Leith BMW is proud to employ such estimable professionals as Kelly Barbour and Kris Kauserud, and we’re also proud to provide the kind of experience that keeps customers like Ed returning to us. Should you ever find yourself in need of efficient, friendly service, you know where to go.